Customer services-related duties under Customer supervision:

      Contract/Budget Negotiation

• Supports customers with the negotiation of budgets and clinical trial agreements and other clinical trial-related contracts with clinical sites and investigators following customer’s legal (or designee) guidelines and pre-approved fallback and parameters.
• Supports internal and external study and management teams to ensure study timelines are met and applicable stakeholders are kept up-to-date on status of contracts and other deliverables.
• Is responsible for the utmost quality of all customer deliverables, including customer-approved final contracts, amendments, etc.
• Supports internal and external teams with communications with clinical trial sites.
• Assists internal and external teams with weekly follow ups with clinical trial sites and keeping all contract managing and reporting systems updated.
• Runs reports from contract managing system, as needed.
• Maintains files and study-related documentation in the appropriate location.

      Requirements include:

• Bachelor’s degree or equivalent.
• Master’s degree preferred, but not required.  
• Minimum 3 years’ clinical research experience.
• Strategic thinking and creative problem solving. Must be self-aware and curious, committed to diversity, equity and inclusion.
• Must be ambitious and able to work collaboratively. A successful candidate will be detail oriented with the ability to communicate with and build relationships.
• Must be flexible, able to manage short deadlines & multiple priorities.
• Must be able to demonstrate good judgment in decision-making and the ability to maintain strict confidentiality.
• Demonstrated ability to follow written and oral instructions.
• Demonstrated sense of urgency.